An outsourced IT team is the behind-the-scenes MVP of your organization, just like your favorite football teams' roster of physical therapists, trainers, and managers. While critical to success, the best ones are often those that help the system run smoothly and efficiently without being noticed. Is your outsourced help desk providing your company the value it needs to win big?
IT professional to help you get your network functioning again properly. There are countless issues that can arise between your hardware, software, server, and applications, and your business can’t afford extended downtime. However, many small and mid-sized businesses also don’t have the luxury of a targeted IT department or an engineer who can help them.
Help desk services are provided by a managed service provider’s (MSP) network operations center (NOC). MSPs can have multiple NOCs running multiple shifts to provide round the clock support. As client issues are reported to the NOC, issues are assigned to the appropriate level of the technician. Each technician can track and monitor multiple issues with a closed feedback loop to the client.
If you want to get all the services from your Service Desk, you need to compare your product with ours. We provide everything mentioned above and more, so you can ensure a timely response. Whether you want to help end-users with self-service so you can focus on the bigger problems or want to customize your reports to make things easier, we've got you covered.
Service desk services shouldn't just be about creating and closing tickets though that is a large part of the process. You need to help others, but allow them to help themselves, as well. contact us today for more information. IT Help Desk is a component of contract services from Benton Technology Solutions. Our trained technicians are familiar with all major networks and are eager to support your end-users and ensure your business functions thoroughly.
Our Service Desk has onshore, offshore and nearshore delivery centers, with a dedicated, shared or blended model. We offer recruiting, training and performance management to identify the right people for the job and consistently follow up to ensure continued success for the services we provide your business. Our end-to-end service management approach and best practices comprise a framework for superior end-user and IT interactions.
IT professional to help you get your network functioning again properly. There are countless issues that can arise between your hardware, software, server, and applications, and your business can’t afford extended downtime. However, many small and mid-sized businesses also don’t have the luxury of a targeted IT department or an engineer who can help them.
Help desk services are provided by a managed service provider’s (MSP) network operations center (NOC). MSPs can have multiple NOCs running multiple shifts to provide round the clock support. As client issues are reported to the NOC, issues are assigned to the appropriate level of the technician. Each technician can track and monitor multiple issues with a closed feedback loop to the client.
If you want to get all the services from your Service Desk, you need to compare your product with ours. We provide everything mentioned above and more, so you can ensure a timely response. Whether you want to help end-users with self-service so you can focus on the bigger problems or want to customize your reports to make things easier, we've got you covered.
Service desk services shouldn't just be about creating and closing tickets though that is a large part of the process. You need to help others, but allow them to help themselves, as well. contact us today for more information. IT Help Desk is a component of contract services from Benton Technology Solutions. Our trained technicians are familiar with all major networks and are eager to support your end-users and ensure your business functions thoroughly.
Our Service Desk has onshore, offshore and nearshore delivery centers, with a dedicated, shared or blended model. We offer recruiting, training and performance management to identify the right people for the job and consistently follow up to ensure continued success for the services we provide your business. Our end-to-end service management approach and best practices comprise a framework for superior end-user and IT interactions.
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