Keep an Eye on Your Network 24/7 with Network Operations Center (NOC)

The internet is actually a network of networks that connects billions of digital devices worldwide. Standard protocols allow communication between these devices. Those protocols include hypertext transfer protocol (the ‘http’ in front of all website addresses). Internet protocol (or IP addresses) are the unique identifying numbers required of every device that accesses the internet. IP addresses are comparable to your mailing address, providing unique location information so that information can be delivered correctly.

Internet Service Providers (ISPs) and Network Service Providers (NSPs) provide the infrastructure that allows the transmission of packets of data or information over the internet. Every bit of information sent over the internet doesn’t go to every device connected to the internet. It’s the combination of protocols and infrastructure that tells information exactly where to go. Twin Networks partners with a managed network operations center to keep an eye on your systems, any time of the day or night. Our NOC is staffed by more than 700 technicians who help with network management, monitoring, and support 24/7. They are trained to detect, resolve, and escalate problems with your networks, servers, databases, applications, workstations, and more as needed. Using advanced performance monitoring tools, we locate and fix issues before they lead to downtime. Plus, we’ll present you with a detailed monthly report, so you always know the status of your systems. The Networks and Operations department is responsible for a wide variety of enterprise technology services from network accounts, data storage, Internet access, and live-event streaming, to name a few.  The department employs 17 full-time staff and hires work-study students and student interns.

Network operation centers handle issues in a hierarchical manner so that if an issue is not resolved in a specific time frame, the next level is informed to speed up the problem-solving. Most of the network operation centers have multiple tiers, which define the skill of a network operation center technician. The issues that go through a NOC are escalated in a hierarchic manner. When an escalated issue is not resolved within the stipulated time, it is escalated once again to the next level to ensure a speedy resolution.
A NOC makes updating, troubleshooting, and installing software on systems connected to the network a breeze. Companies are continually upgrading their hardware, but without a NOC, they have to manually troubleshoot, install, and update all of their company's information onto each piece of hardware. However, with a NOC, they can set up appropriate settings to find issues within a network, update existing software, or install new software on old machines, or install all software on new equipment.

A company needs to have a way of keeping up with the health of their network, and a NOC is designed to make it easy to do just that. It can actually develop different types of reports to show a company how their network is performing, the health of the network, and the optimization of how their network is working.

What is a service desk?

Our software lets you set multiple SLA policies to create task deadlines based on different business hours or ticket categories. Now, you can resolve tickets based on priority, and automate escalation rules to communicate violations within the service desk.

An outsourced IT team is the behind-the-scenes MVP of your organization, just like your favorite football teams' roster of physical therapists, trainers, and managers. While critical to success, the best ones are often those that help the system run smoothly and efficiently without being noticed.

ITS Service Desk Management includes a team of experts permanently assigned to your account so they know your operation and your users. Our agents serve as the point of contact from start to finish, utilizing ITIL standards and shift left methodology to ensure smooth resolution of incidents and hassle-free IT service desk solutions for your business. Our job at Flatworld Solutions is to streamline the entire process of reporting IT incidents to ensure a faster action time. This is how we completely transform and enhance your end-user experience so that you never have to compromise on work again. Furthermore, we make it a point to maintain our record of complete client satisfaction by upholding the quality of our IT helpdesk and constantly improving our high-end infrastructure. Here is a run-down of our entire range of IT services.

Several global businesses, time and again, have chosen Flatworld Solutions for their technical support needs. Be it assistance related to computers, mobile phones, software, etc. our tech support services executives work as a single point of contact for all your hardware and software maintenance issues. Our fast response times and immediate action ensures protection from frequent downtimes and hardware breakdowns. IT is full of jargon. It can be hard to keep track of all the relevant processes, frameworks, tools, and acronyms. With all the obscure IT terms floating around in the world, there are three important terms related to IT support that we often see conflated, confused or misused: Service desks often also include multiple ITSM activities. For example, a service desk usually encompasses ITSM activities that include service request management, incident management, knowledge management, self-service, and reporting. There are also usually strong links to problem and change management processes.

A help desk support service might be considered as offering a subset of service desk capabilities by some or be qualified as limited in scope by statements such as “the evolution of the help desk to the service desk. The service desk serves as the interface between customers and the IT team. Of course, features like knowledge management and reporting are critical in a service desk solution, but you’ll also want a service desk that's easy to use and set up, enables collaboration and adapts to your needs.

The right managed help desk service

Help desk services can be beneficial to companies of all sizes. Companies that have their own internal IT staff can use help desk services to outsource the support of solving end-user issues, which are typically repetitive with a limited need for advanced technical expertise.

Help desk services are provided by a managed service provider’s (MSP) network operations center (NOC). MSPs can have multiple NOCs running multiple shifts to provide round the clock support. As client issues are reported to the NOC, issues are assigned to the appropriate level of the technician. Each technician can track and monitor multiple issues with a closed feedback loop to the client.

Today’s complex technology environments make it difficult for IT teams to support every type of user issue, especially if it’s one they haven’t come across before. A reliable provider of managed help desk services can more quickly solve user issues than internal IT staffs because of the wide range of experience they have serving multiple customers, as well as their depth of expertise in a particular technology, such as cybersecurity.

Service desk services shouldn't just be about creating and closing tickets though that is a large part of the process. You need to help others, but allow them to help themselves, as well. contact us today for more information.

The right managed help desk service provider will provide technical support to your users 24×7 to solve their issues, and provide you with all the help desk functions that you need. Users will have faster, more comprehensive support, all delivered at a lower cost than you could provide with in-house staff. You will better control your security risk across the network, including risks inherent in BYOD, by leveraging your access to security experts at your MSP. Users will experience better performance from systems that will increase efficiency across the organization.

IT desk service support

An outsourced IT team is the behind-the-scenes MVP of your organization, just like your favorite football teams' roster of physical therapists, trainers, and managers. While critical to success, the best ones are often those that help the system run smoothly and efficiently without being noticed. Is your outsourced help desk providing your company the value it needs to win big?

IT professional to help you get your network functioning again properly. There are countless issues that can arise between your hardware, software, server, and applications, and your business can’t afford extended downtime. However, many small and mid-sized businesses also don’t have the luxury of a targeted IT department or an engineer who can help them.

Help desk services are provided by a managed service provider’s (MSP) network operations center (NOC). MSPs can have multiple NOCs running multiple shifts to provide round the clock support. As client issues are reported to the NOC, issues are assigned to the appropriate level of the technician. Each technician can track and monitor multiple issues with a closed feedback loop to the client.

If you want to get all the services from your Service Desk, you need to compare your product with ours. We provide everything mentioned above and more, so you can ensure a timely response. Whether you want to help end-users with self-service so you can focus on the bigger problems or want to customize your reports to make things easier, we've got you covered.

Service desk services shouldn't just be about creating and closing tickets though that is a large part of the process. You need to help others, but allow them to help themselves, as well. contact us today for more information. IT Help Desk is a component of contract services from Benton Technology Solutions. Our trained technicians are familiar with all major networks and are eager to support your end-users and ensure your business functions thoroughly.

Our Service Desk has onshore, offshore and nearshore delivery centers, with a dedicated, shared or blended model. We offer recruiting, training and performance management to identify the right people for the job and consistently follow up to ensure continued success for the services we provide your business. Our end-to-end service management approach and best practices comprise a framework for superior end-user and IT interactions.

What is IT Service Desk

The IT helpdesk function was born in the late 1980s as a support capability to fix IT issues. It was a highly technical function focused on the technology rather than the end-users. Early IT helpdesks didn’t have the concept of SLAs or time-based targets for resolving issues. It wasn’t until ITIL came onto the scene in the 1990s, capturing IT Service Management best practices, that the concept of the user-centric IT service desk began to emerge. The service desk was seen as an essential part of “managing IT like a service”.

IT Service Desks focus only on supporting IT Services but handle both the reactive “help” services as well as supporting routine tasks like provisioning of resources, access management, etc. IT Service Desks may be physical locations that users can visit in-person or they may be remote operations like a call center. Those versed in ITIL may say that the help desk service is tactical while a service desk is strategic – this will vary across organizations.

IT service management -- often referred to as ITSM -- is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. The core concept of ITSM is the belief that IT should be delivered as a service.

Provide IT service and support without the cost and complexity of traditional ITSM solutions. Our affordable and transparent pricing lets you get started quickly and deliver value fast. Spin up new services with Jira Service Desk’s intuitive, codeless setup and configuration.A service desk is a communications center that provides a single point of contact (SPOC) between a company and its customers, employees, and business partners. The purpose of a service desk is to ensure that users receive appropriate help in a timely manner.

Service desks often also include multiple ITSM activities. For example, a service desk usually encompasses ITSM activities that include service request management, incident management, knowledge management, self-service, and reporting. There are also usually strong links to problem and change management processes.

The Information Technology Infrastructure Library (ITIL) defines the service desk as an essential information technology service management (ITSM) tool. ITIL is a globally recognized collection of best practices for IT service management.
The IT help desk is typically seen as more tactical, with the primary goal of helping to quickly resolve end-users’ immediate needs and technical issues and incidents. The help desk is reactive in nature but is expected to be efficient and speedy. The IT help desk can be separate from or part of a larger service desk operation to improve the overall organization’s customer services.

IT service management

IT service management -- often referred to as ITSM -- is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. The core concept of ITSM is the belief that IT should be delivered as a service.

Service desks often also include multiple ITSM activities. For example, a service desk usually encompasses ITSM activities that include service request management, incident management, knowledge management, self-service, and reporting. There are also usually strong links to problem and change management processes.

An IT service desk assists customers with incident resolution or service request management, it creates and manages departmental knowledge, it offers self-service for customers who want to resolve incidents quickly and independently, and it provides metrics on the team and the tool’s effectiveness. Service desks may include more or less than this, but the point is that they are a robust, service-focused, and customer-centric way of delivering help from IT to customers.

The service desk was an evolution of the help desk, born out of ITSM best practice framework ITIL (formerly known as the IT Infrastructure Library), and based on the underlying concept of “managing IT as a service.”


A help desk was an add on to existing IT activities, whereas the service desk is part of a service-based IT service delivery and IT support ecosystem built around something called “the service lifecycle.” Probably a big reason why the term service desk was used over the help desk in ITIL.

The service desk Service  as the interface between customers and the IT team. Of course, features like knowledge management and reporting are critical in a service desk solution, but you’ll also want a service desk that's easy to use and set up, enables collaboration and adapts to your needs. 

Desk services

Every now and then someone will ask "What are the best sources of IT service management (ITSM) and service desk (and possibly even customer service) advise?" There are of course many paid-for information sources, such as an industry analyst firms, and while I might cheekily state that people should seek help and advice from their ITSM or service desk tool provider - I'll no doubt eventually get around to listing some of the best ITSM blog sites on the Internet.

Our IT help desk services are comprised of certified, US-based IT professionals. We offer high-quality business IT support desk and remote network monitoring services – every hour of every day. Much more support than a traditional desk, Dataprise's IT help desk services provide our customers with professional and immediate help desk support without the costly overhead. Our IT help desk services are available 24x7x365 via phone, email, web chat, or our secure web portal.

Dataprise offers three unique IT help desk services and help desk support options for organizations of all sizes requiring a full- or part-time support desk, an application or customer service desk, or a comprehensive technical service resource center. These IT help desk services include.

Based out of our Rockville, Maryland headquarters, with additional service locations dispersed throughout the country, including New York City, Philadelphia, Baltimore, and Washington, DC, our IT Help Desk Support utilizes the Dataprise Continuous Process Improvement (CPI) model which is based on the industry standard Information Technology Infrastructure Library (ITIL) Continuous Service Improvement framework. As an integral part of IT help desk service- also known as helpdesk support - our CPI model is adaptable to the specific needs of your organization and its employees.

Dedicated to providing an exceptional customer experience, the Dataprise Technical Engineering Center (TEC) is staffed 24x7 with certified and tenured engineers that are focused on solving your technical issues quickly and efficiently.

He best ITSM blogs offer help or make you think. But some blogs are the written-content equivalent of road movies, where you keep watching, expecting something exciting to happen, but they just finish with your left asking "Why?"
Interesting blog titles that mis sells the content - it's not necessarily click bait, it might just be a case of a really great blog title wasted on a "me" blog. But it's still five minutes of your life you won't get back.

What is IT Services help desk

As a full service IT and network consulting provider, The Logic Group can help. Whether it’s short-term or long-term, on-site or off-site, our experienced team has the knowledge and resources to fully support your organization’s IT and network needs.

Our IT helpline and network consulting services involve collaborative decision making, problem-solving, shared measurements and change management. And our expert team can closely define your needs to create a custom IT and network solution that will fit your unique requirements, schedule, and budget.

Our IT Consulting services provide three primary benefits:

Flexibility – We can adapt the scope of work to meet the changing needs of your business.

Modularity – As your needs evolve, we make it easy to add, remove or modify services.

Expertise – We have years of experience successfully managing short-term and long-term IT outsourcing programs.

A customer support software helps you keep track of user requests, communicate with customers, and deal with other customer support related issues better.

ServiceDesk Plus is a game-changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime.

Our services include corporate image management, hardware configurations, project management, mass hardware and software deployment, cost recovery for re-deployment and resale, and disposal.

A new ITSM help desk solution can fundamentally streamline IT, but it can do much more when combined with a change management strategy that doesn’t leave it underutilized. Building on the Ivanti Service Help Desk, Service Desk adds Change Management and Configuration Management to handle IT changes quickly and efficiently to ensure high levels of service availability and quality for your IT service desk software.

A key skill is to be able to fully understand and diagnose a specific incident in terms of business priority, and to take appropriate action to get this resolved, using available skills, knowledge, people, and processes. Support and development teams need to work in close collaboration with the service desk to present and deliver a ‘joined-up’ approach to users and customers.

The best sources of IT service management (ITSM) and service desk (and possibly even customer service) advice?" There are of course many paid-for information sources, such as industry analyst firms, and while I might cheekily state that people should seek help and advice from their ITSM or service desk tool provider - I'll no doubt eventually get around to listing some of the best ITSM blog sites on the Internet.

Look to better outcomes rather than the blind adoption of new processes or additional technology. So this is “we want to improve service quality and speed rather than just “we need self-service technology. Service desk staff require training and competency in both technical and business skills, especially customer services skills such as empathy, incident analysis and prioritization, effective communication, and emotional intelligence.

Clients can call our toll free helpdesk support number at any time and be immediately connected to a trained professional ready and waiting to take their call. From resource identification to software troubleshooting and system checks, our global teams can swiftly establish the nature of your service request and initiate efficient incident and problem management with a proven, cost-effective managed approach.

24/7 Help Desk Services

The best sources of IT service management (ITSM) and service desk (and possibly even customer service) advice?" There are of course many paid-for information sources, such as industry analyst firms, and while I might cheekily state that people should seek help and advice from their ITSM or service desk tool provider - I'll no doubt eventually get around to listing some of the best ITSM blog sites on the Internet.

The service desk and its people are, there will always be issues that need escalation and underpinning support from other teams. Support and development teams need to work in close collaboration with the service desk to present and deliver a ‘joined-up’ approach to users and customers. 

We provide all clients access to our 24x7 Help Desk Services, manned by a team of trained experts on hand 24 hours a day, 7 days a week.


1. Determine what’s actually needed by your organization rather than following the herd. For instance, self-service might not be needed or it might never work given your company’s structure or culture. 

2. Understand what customer experience is. In particular, versus customer service, customer satisfaction, and user experience.

3. Look to better outcomes rather than the blind adoption of new processes or additional technology. So this is “we want to improve service quality and speed” rather than just “we need self-service technology.”

4. Distinguish between the things that have been proven, by others, to make a difference and those that are just “good ideas.” Remember the push for social IT a few years back? It still might work for your organization but it didn’t get anywhere close to widespread adoption.

5. Remember what your service desk capability is needed for. IT Helpline talks to people, processes, products (i.e. technology), and partners but we also need a fifth P here – purpose. It might be worth revisiting your service desk’s purpose, and how well you are meeting it, before looking to change for the better.

However efficient the service desk and its people are, there will always be issues that need escalation and underpinning support from other teams. Support and development teams need to work in close collaboration with the service desk to present and deliver a ‘joined-up’ approach to users and customers.

Service desk staff require training and competency in both technical and business skills, especially customer services skills such as empathy, incident analysis and prioritization, effective communication, and emotional intelligence. A key skill is to be able to fully understand and diagnose a specific incident in terms of business priority, and to take appropriate action to get this resolved, using available skills, knowledge, people, and processes. 


Modern technology trends including cloud-services, the widespread use of 3rd party components in the IT ecosystem and advancements in discovery and monitoring capabilities have led to the integration of stand-alone helpdesk ticketing systems into more comprehensive ITSM platforms that serve as the hub of operations not just for the IT service desk, but the entire IT function