As a full service IT and network consulting provider, The Logic Group can help. Whether it’s short-term or long-term, on-site or off-site, our experienced team has the knowledge and resources to fully support your organization’s IT and network needs.
Our IT helpline and network consulting services involve collaborative decision making, problem-solving, shared measurements and change management. And our expert team can closely define your needs to create a custom IT and network solution that will fit your unique requirements, schedule, and budget.
Our IT Consulting services provide three primary benefits:
Flexibility – We can adapt the scope of work to meet the changing needs of your business.
Modularity – As your needs evolve, we make it easy to add, remove or modify services.
Expertise – We have years of experience successfully managing short-term and long-term IT outsourcing programs.
A customer support software helps you keep track of user requests, communicate with customers, and deal with other customer support related issues better.
ServiceDesk Plus is a game-changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime.
Our services include corporate image management, hardware configurations, project management, mass hardware and software deployment, cost recovery for re-deployment and resale, and disposal.
A new ITSM help desk solution can fundamentally streamline IT, but it can do much more when combined with a change management strategy that doesn’t leave it underutilized. Building on the Ivanti Service Help Desk, Service Desk adds Change Management and Configuration Management to handle IT changes quickly and efficiently to ensure high levels of service availability and quality for your IT service desk software.
A key skill is to be able to fully understand and diagnose a specific incident in terms of business priority, and to take appropriate action to get this resolved, using available skills, knowledge, people, and processes. Support and development teams need to work in close collaboration with the service desk to present and deliver a ‘joined-up’ approach to users and customers.
The best sources of IT service management (ITSM) and service desk (and possibly even customer service) advice?" There are of course many paid-for information sources, such as industry analyst firms, and while I might cheekily state that people should seek help and advice from their ITSM or service desk tool provider - I'll no doubt eventually get around to listing some of the best ITSM blog sites on the Internet.
Look to better outcomes rather than the blind adoption of new processes or additional technology. So this is “we want to improve service quality and speed rather than just “we need self-service technology. Service desk staff require training and competency in both technical and business skills, especially customer services skills such as empathy, incident analysis and prioritization, effective communication, and emotional intelligence.
Clients can call our toll free helpdesk support number at any time and be immediately connected to a trained professional ready and waiting to take their call. From resource identification to software troubleshooting and system checks, our global teams can swiftly establish the nature of your service request and initiate efficient incident and problem management with a proven, cost-effective managed approach.
Our IT helpline and network consulting services involve collaborative decision making, problem-solving, shared measurements and change management. And our expert team can closely define your needs to create a custom IT and network solution that will fit your unique requirements, schedule, and budget.
Our IT Consulting services provide three primary benefits:
Flexibility – We can adapt the scope of work to meet the changing needs of your business.
Modularity – As your needs evolve, we make it easy to add, remove or modify services.
Expertise – We have years of experience successfully managing short-term and long-term IT outsourcing programs.
A customer support software helps you keep track of user requests, communicate with customers, and deal with other customer support related issues better.
ServiceDesk Plus is a game-changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime.
Our services include corporate image management, hardware configurations, project management, mass hardware and software deployment, cost recovery for re-deployment and resale, and disposal.
A new ITSM help desk solution can fundamentally streamline IT, but it can do much more when combined with a change management strategy that doesn’t leave it underutilized. Building on the Ivanti Service Help Desk, Service Desk adds Change Management and Configuration Management to handle IT changes quickly and efficiently to ensure high levels of service availability and quality for your IT service desk software.
A key skill is to be able to fully understand and diagnose a specific incident in terms of business priority, and to take appropriate action to get this resolved, using available skills, knowledge, people, and processes. Support and development teams need to work in close collaboration with the service desk to present and deliver a ‘joined-up’ approach to users and customers.
The best sources of IT service management (ITSM) and service desk (and possibly even customer service) advice?" There are of course many paid-for information sources, such as industry analyst firms, and while I might cheekily state that people should seek help and advice from their ITSM or service desk tool provider - I'll no doubt eventually get around to listing some of the best ITSM blog sites on the Internet.
Look to better outcomes rather than the blind adoption of new processes or additional technology. So this is “we want to improve service quality and speed rather than just “we need self-service technology. Service desk staff require training and competency in both technical and business skills, especially customer services skills such as empathy, incident analysis and prioritization, effective communication, and emotional intelligence.
Clients can call our toll free helpdesk support number at any time and be immediately connected to a trained professional ready and waiting to take their call. From resource identification to software troubleshooting and system checks, our global teams can swiftly establish the nature of your service request and initiate efficient incident and problem management with a proven, cost-effective managed approach.
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